Frozen & Chilled Products

• We ship all our orders outside of London with a Next Day delivery service. This allows you to track your order online
• For orders within the London area we use local couriers whenever possible, however this does NOT provide a tracking number. We will get in touch letting you know once your order is en route to be delivered & providing you with a 1 hour time slot
• Please note that we don't dispatch any orders after Thursdays - this is due to the fact that our items are perishable and could get stuck over the weekend. This means that if you place an order on Friday we will dispatch it on Monday & you will receive your parcel on Tuesday
• We aim to have your order ready to ship within 2 days of purchase
• For incorrect/damaged items please get in touch via the online form or hello@essentialvegan.uk describing the issue & we will issue any necessary refunds
• Essential Vegan is NOT responsible if the delivery is attempted and no one is home to receive the order. We are not able to issue any refunds for these scenarios. If no one is available to receive the parcel please make sure to ask the courier to leave items in a "safe place"

Cakes, bakery & ready to eat snacks

• All our cakes & ready to eat snack boxes are only available for delivery within London areas
• We normally deliver these items by car either in the morning (before 10am) or afternoon (before 6pm), however delivery slots are very limited so please make sure to get in touch if you require delivery during a special hour and we will try to accommodate to your needs
• We aim to delivery all our baked goods in top condition, if there are any issues with your order upon receiving please don't hesitate to get in touch